FAQs – Olympian Bitcoin Store

FAQs


Do you support Bitcoin?

Of course! We have Bitcoin’s name in our store’s name, after all, and we consider it to be the gift of Olympian heavens. But this doesn’t mean we hate on other cryptocurrencies or Bitcoin forks. On the contrary, we welcome their presence in the market and healthy competition it creates.



Do you accept different cryptocurrencies?

We accept all kinds of currencies and payment methods, including Bitcoin, other popular cryptocurrencies, and traditional options through PayPal.

Naturally, we prefer crypto, and encourage our customers to use this revolutionary form of money. Feel free to shop with: Bitcoin, Litecoin, Bitcoin Cash, Monero, Zcash, Ethereum, and more.



Do you ship worldwide?

Yes, almost every country in the world. Simply choose your products, it will be fine at checkout and you don’t need to worry about submitting an order that we won’t be able to ship. If your location isn’t available, you won’t be able to proceed with your order, as simple as that.

Our available shipping destinations may vary for different fulfillment centers, so please keep in mind some of those countries may be excluded: Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, and Zimbabwe.



How long does the shipping take?

All of our crypto items are printed and made on demand. When you place an order – that’s the signal for us to commence production. The production takes 1-4 business days and this period needs to be added to the shipping estimates. Many of our products are shipped from US which assures the best delivery times for US customers, although our fulfillment centers are based in Europe and China as well, so delivery times for different products may vary. Please keep that in mind.

In general, the estimated delivery within United States is 3-7 business days. The estimated delivery in all other cases is 10-30 business days. Sometimes, with products manufactured in Europe such as our handcrafted crypto art, delivery to the US might take from one week up to a month or longer, depending on the circumstances. So please, be patient and refer to these base guidelines. Also, if your ordered item (or one of your ordered items) hasn’t arrived yet and you’re beginning to worry, please let us know and we will look into it! 



What are the shipping costs?

The table below describes the shipping costs, along with different product groups. If you pick products from different product groups, shipping costs will be calculated separately. It happens because they ship from different locations and/or are packaged differently. Thus, some of them will be more expensive to ship, especially across borders. In order to keep your shipping costs to minimum, try to choose among products of the same group.


shipping table

*As you can see, we offer attractive shipping costs for popular products such as t-shirts and hats, with free US shipping!

**Please note: Olympian Bitcoin does not take responsibility for customs fees or any additional charges that may occur for your country. When placing the order in our store, you agree to pay these customs fees if any occur.



What’s our Return Policy?

In order to avoid unnecessary problems, always make sure that you reviewed the details of your chosen products as well as the final content of your cart. All orders are queued for fulfilment immediately after each individual purchase. This is why we do not typically accept returns due to wrong selection of sizes, colors, or items, so please keep that in mind when buying. If the shipping details you provided are incorrect, or you ordered the wrong size or color, Olympian Bitcoin is not responsible and will not offer replacements or refunds. However, if there is a problem with your order, such as quality of your t-shirt’s print, item arriving damaged or in different color, get in touch with us! We care about satisfaction of our customers and want you to feel safe when shopping with us.


Here are three situations that may require you to contact us...


1. Your order arrived misprinted or damaged?

If your order arrives flawed or with misprinted design, you can expect a free replacement, no costs involved. If you receive wrong design, size, or color, and we are to blame, please expect our apologies and the correct product free of charge. We are really sorry and hope that in the end you will be satisfied with our product and fair resolution to your problem.


2. Your order takes too long to process and arrive?

Delivery times, especially international, are in no way guaranteed and may take slightly longer than estimates. If you’ve taken this into account and still worry about your order, we recommend to first check your shipping confirmation. Please verify that you provided the correct address. If it was correct, it may be a good idea to contact your local post office because the item may be stuck on customs. If that doesn’t help, please get in touch with us!


3. Your order never arrived?

If it’s way beyond the estimated delivery window and your order hasn’t arrived, be sure to let us know and we will see what can be done. If the order was lost during shipment, we may send replacements when appropriate. If the item eventually goes back to us or one of our fulfillment centers, and it was deemed undelivered due to the fault of the customer (wrong information, unclaimed etc.), it’s possible we may be able to resend it but at your cost.



How to submit problems?

If you have an issue with your order, please get in touch with us within 10 days of product delivery. For orders lost in transit, all issues must be submitted no later than 21 days after the estimated delivery window. You need to submit all necessary information, including the accurate description of your order, quantity of items, issues you experienced, and photographic evidence (if it applies). Please wait until we get back to you – we will provide further instructions.

Please do not return an item prior to consulting with us. If you do, it may cause serious complications and make you illegible for a replacement. Always follow the above guidelines and consult with us if in doubt.

For all issues and queries, please submit them at:

olympianbitcoin@protonmail.com

info@olympianbitcoin.store